FAQ

How do I pay for my order?

We like to give you plenty of payment options, so you can use any of the cards listed on the secure payment page. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

If I place a UK order today, when will my order be delivered?

All orders are sent FREE via Royal Mail 1st class delivery by default unless specific shipping method is selected and paid for during checkout.

Standard Delivery takes 1-2 working days and Next Day Delivery is offered for orders placed before 3pm at an additional cost of £4.99.

Can I return my order and how long do I have to return my order?

We aim for 100% customer satisfaction and we want you to be happy with your purchase. If you are not completely satisfied with any* of the products you purchase, and they are unused and within their original packaging, you can return them to us for a refund within 14 days of the order. When returning any item to us please state the reason for the return and include your name, address, contact telephone number and order reference number.

How can I return my order?

You can initiate a return on our orders and returns page.

Do you offer Saturday delivery service?

No

What delivery options do you provide?
UK DOMESTIC SHIPPING COST
Royal mail 1st class Free
Next Day Delivery (order to be placed before 3pm for order to be delivered following day). Orders cannot be guaranteed weekend delivery. 4.99
INTERNATIONAL DELIVERY COST Approx Delivery Time (Working Days)
Channel Islands (Jersey and Guernsey) £9.99 4-6 days
Republic of Ireland, France, Monaco, Denmark, Germany, Netherlands, Belgium and Luxembourg £11.99 4-6 days
Italy £12.99 4-6 days
Austria, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Poland, San Mario, Slovenia, Slovakia, Sweden and Switzerland £14.99 5-7 days
Spain and Portugal £14.99 5-7 days
Bulgaria, Romania Croatia and Turkey £14.99 5-7 days
Greece, Azores, Balearic Islands, Madeira, Sardinia, & Sicily £14.99 5-7 days
Canary Islands, Gibraltar, Malta and Vatican City State £14.99 5-7 days
Do I get tracking information? Where can I find this information?

You can view your tracking information in your Order History under My Account. After placing your order, you will also receive an email order confirmation that will have your tracking information. You can also contact us at any time, and we’ll be glad to assist.

Which shipping companies do you use?

Royal Mail and DPD

Do you ship to APOs and MPOs?

No

My order was supposed to arrive today but I have not received it. What should I do?

Please track your orderto verify the status of your shipment. You can also contact us for further assistance.

What if my package was returned to the sender?

If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please Contact us and we’ll reship your order free of charge.

My order contains a defect or is damaged, what should I do?

If you receive an order in a damaged condition and/ or contains manufacturing defects, please Contact us and we’ll send you a replacement free of charge

Do I need to create an account to shop with you?

You can check out as a guest but we highly recommend you to create an account so that your order information can be saved in one place, make it easier for you to track and return your order if need be.

How do I sign up for The ClickShopDirect Newsletter?

Please enter your email address in the “Sign up for our newsletter” section and submit.

Can I change or cancel my order?

Unfortunately we are unable to change an order once it has been sent to us. This includes changing the size/colour of an item, removing or adding an item, changing the delivery address or any payment methods.

To cancel your order, please contact our Customer Services Team.

Once your order has entered our dispatching process we will not be able to make any changes. In these circumstances you may return goods by using our returns process

Under UK Distance Selling Regulations, you have the right to cancel your contract with us, within 14 working days of receiving your order. You will need to advise us so we can issue you with a full refund and return the cancelled items to us.

What are our terms and conditions?

Please visit our Terms and Conditions page.

How do I get a copy of my online invoice/VAT receipt?

All our orders are sent out with just a dispatch note. If you require a VAT invoice for your order, please email info@clickshopdirect.co.uk or contact our Customer Services team on (800) 123-0045 and we will arrange for a full VAT invoice to be sent to you.

What is your privacy and security policy?

We take your security and privacy very seriously and do not pass on your details to anyone else, save for those parties involved in processing your order. For more information about our policy please click here.

My payment has been declined?

Payment can be declined for a number of reasons. Please first check your payment details in your account to ensure that the card details such as the start date, card type are correct and your billing address is the same registered to the card.

If the problem persists, try contacting your bank or card issuer.

If you are still experiencing problems please contact our Customer Services team.

How do I contact you?

Please click here to find our contact details.

I would like to make a bulk purchase/buy in wholesale?

Please contact us for wholesale purchases.

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